mytaconsulting.comContactFintechSeries APortalArchitectureDelivery
Internal ops portal was slowing the support team down—manual steps, no clear ownership, and a deployment process that took two days for a single change.
Change deployment time dropped from 2 days to under 3 hours. Support team throughput increased 40% in the first month.
Context
The client had built their internal portal during a rapid hiring phase. By Series A, the team had grown faster than the tooling—every process was manual, undocumented, and owned by no one.
Approach
- 01Week 1: Mapped the full ops portal workflow and identified the 3 highest-friction points
- 02Week 2: Designed simplified automation for recurring manual steps and scoped the deployment pipeline rewrite
- 03Weeks 3–4: Implemented changes, ran parallel deployment tests, and trained the team on the new process
Result
Deployment cycle went from 2 days to under 3 hours. Support ops throughput increased 40% within 30 days of rollout.
Facing a similar problem?
Book a 30-minute strategy call. We'll confirm whether the sprint is the right fit and scope what the engagement looks like for your team.
Book a strategy call